Customer messages on autopilot (almost)

Reviews, FAQs, quote requests — AI drafts, you send.

The lesson

Templates for replying to glowing reviews and brutal ones, handling "do you do X?" emails, and turning your most-asked questions into a saved FAQ. The rule that keeps your reputation: AI drafts, you send.

Try it — 60 seconds

[Context card.] A customer left this review: [paste]. Draft two replies — one if I want to make it right, one if the review is unfair — both professional, neither defensive.

Copy it into ChatGPT, Claude, or Gemini — whichever you already use. Fill in the brackets with your real life.

Watch out

Never fully automate anything a person will read as coming from you personally. The angry-review reply especially: AI drafts it, you sleep on it, you send it.